ACCOUNT INFORMATION
1) How can I change my credit card/billing information?
2) How can I obtain a receipt for the charges placed on my credit card?
3) How do I cancel my service and stop the charges to my credit card?
4) How do I View the Terms of Service Agreement?
5) How will charges appear on my credit card statement?
6) If I cancel my service before my next billing date will you provide a refund?
7) If I cancelled my service and want to sign up again will I need to pay the setup fee?
8) My credit card keeps coming back declined but I know it's good.

BILLING HISTORY
1) What if I want a statement for my records?
2) What time zone do the dates appear in?
3) Why do some of the entries appear in red?
4) Why does the bill day not exactly match the day I signed up?

CONTACT INFORMATION
1) Can I talk to someone on the phone?
2) What if I want to change my extension?

CUSTOMIZING
1) Can I use HTML in the custom messages?
2) How do I change the closing screen message?
3) How do I change the message that appears on the login screen for users?
4) How do I change the message that appears on the presentation page?
5) What is the Closing Screen Web Site Link?

INVITING
1) Can I create my own invitation message?
2) Can I invite people to my presentation using Present Pro?
3) Do I need to use the Present Pro system to invite people to my presentation?
4) Is there a limit to the number of guests I can invite to a presentation?
5) What is the address book?

LOG IN
1) Can I have more than one moderator login at the same time?
2) Can I view my presentation as a guest at the same time while moderating?
3) How do I see those that have logged in to view my presentation?
4) Where can my guests login to view the presentation?
5) Where do I login as a moderator?
6) Where do I login as a viewer?

PRESENTATION LOG
1) How do I see when a guest left the presentation?
2) How do I see who showed up to my presentation?
3) What does "Browser Type" mean?
4) What does it mean by "Access Code" in the report?
5) What does it mean by "Exit Code"?
6) What is the IP number?

PRESENTING
1) Can I give more than one presentation simultaneously?
2) Can I include audio and video in the presentation?
3) Can I talk to the viewers of my presentation?
4) How do I change the slides of my presentation?
5) How do I increase the number of guests I can have view a presentation?
6) How do I start the presentation?
7) How do I stop a presentation?
8) How do I test a presentation?
9) What if I lose my Internet connection while giving a presentation?
10) When the presentation is done what do the guests see?

SCHEDULING
1) How do I give a presentation immediately, on the fly?
2) How do I schedule a presentation?
3) How often can I schedule a presentation?
4) What is the scheduler for?

UPLOADING
1) Can I download a presentation that is already in the system?
2) Can I make my own PowerPoint presentation and load it in?
3) Do you provide a default presentation for my product or service?
4) How do I upload a PowerPoint presentation into the system?
5) How many presentations can I upload into the system?
6) What does the Presentation Number mean?
7) What if I want to make changes to the presentation?
8) What version of PowerPoint do I need?